Returns & Refunds Policy

Nicotine pouches are a perishable, single-use, age-restricted product. Once an order leaves our warehouse, we can't accept it back for resale — for the same hygiene, safety, and regulatory reasons essentially every retailer in this category follows. This applies whether the product has been opened or not, and regardless of the reason for the return request.

We'll issue a full refund or send a free replacement if:

• Your order arrived damaged in transit
• You received a defective product
• You received the wrong item, flavor, strength, or quantity

You'll need to let us know within 10 days of delivery — after that window, we're not able to guarantee a resolution.

Contact us at [support email — pending] with your order number and a photo of the issue if the product arrived damaged or incorrect. We'll confirm a refund or replacement over email — no need to ship anything back to us.

You're responsible for entering a complete, correct shipping address at checkout. If a package is returned to us or lost because the address you provided was incomplete or incorrect, we'll cover the cost of getting your order right the first time we can verify the mistake was ours — otherwise a reshipment may carry an additional shipping charge.

Anything not covered here, or a situation that doesn't fit neatly into the above? Reach out at [support email — pending] and we'll sort it out. See also our Shipping Policy and Terms of Use.